Testimonials

Read what "Villagers" have to say

Support with Patience and Passion

Thank-You Cards and Thank-You Notes


From: MARIANNE

Date: Thu, Jan 13, 2022

Subject: Yoav's computer help

Yoav spent about an hour with me online recovering my lost document folder.

What a lifesaver!

Marianne

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From: Jeffrey 

Date: Tue, Dec 21, 2021 

Subject: SEASONS GREETINGS

Dear YOAV,

Once again, many many thanks for your invaluable help. My wife Laura and I are most grateful.

Wishing you all the best for the holiday season and for a healthy and happy 2022,

Jeffrey

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From: Tina

Date: Sat, Dec 11, 2021

Subject: A BIG HEARTFELT THANK YOU

Yoav,

THANK YOU, THANK YOU

You are my iPad Angel who I appreciate !!

You are really good at working with seniors and technology, so you have found your niche... lucky you.

Appreciatively,

Tina

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From: Sheryl

Date: Tue, Dec 7, 2021

Subject: Our conversation

As always, thank you for your help. We are totally helpless in the land of technology.

Sheryl

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From: Stephen

Date: Sun, Nov 28, 2021

Subject: Re-installation of Monterey

Yoav,

It took a long time, but the re-installation of Monterey on my two machines is finally complete.

Thanks again for your help getting me started.

Steve

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From: Daniel

Date: Nov 24, 2021,

Subject: New computer

You have been very helpful to us! Not just in the specific fixes, but also in educating me, filling in gaps in my knowledge. Thank you.

Dan

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From: Lynn

Date: Thu, Nov 4, 2021, 

Subject: The PDF file:

How did you do it?

 Thank you so much. What would I do without you? You must hear that all the time.  

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From: Judith

Subject: Help for Member

Hi R and Yoav,

I can't thank you both enough for the attention you have/are giving to my computer and printing deficiencies. I feel so fortunate to have both of you as my experts on the case. THANK YOU!

Again, with much appreciation,

Judith

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From: Nancy

Date: Mon, Jul 26, 2021

Subject: Thank You

You are a gem and a lifesaver!

I am so very grateful for your help, patience, and kindness in helping so many of us.

Nancy

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From: Zola

Date: Wed, Jul 7, 2021

Subject: THANK YOU!!

I'm very appreciative of your persistence and patience!!!

Todah!!

Zola

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From: Jeff

Date: Mon, Jan 18, 2021

You are the best. Only do you know stuff, you have info to back up what you said, and you are friendly and patient.

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From: Bill

Date: Thu, Jan 7, 2021

Subject: Your presentation yesterday

I loved your presentation yesterday, thoughtful and hilarious both!

Bill

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From: Steve S

Date: Wed, Jan 6, 2021

Subject: Zoom Problem

Yoav has helped me with a million Zoom questions as well as with a hundred million other computer-related issues. He's not only a fount of information but is a terrific guy, a mensch.

Steve

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From: Susan D

Date: Thu, Sep 10, 2020

thanks again for your help. I really am enjoying using the mouse when I play bridge. Thanks again for always being so helpful and available..am a retired Industrial Engineer who provides "Professional Digital Organizer" advice to senior citizens such as myself.

Susan

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From: Molly

Date: Thu, Sep 3, 2020

Subject: Mac upgrade

Thank you so much for your help!!

Will reach out next week for Phase 2!

Molly

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From: Kris

Date: Wed, Aug 5, 2020

Subject: apple ID

It worked! Thank you so much, Yoav!!

Kris

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From: Deborah

Date: Fri, Jul 10, 2020

Again, many many thanks for your kind professional help.

I am s grateful!

Deborah

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From: Susan B

Date: Jun 2, 2020

I used the services of Yoav for help with my computer.

I thought of the occasion like I was calling the plumber

getting professional help in an emergency.

But Yoav's help is very thoroughgoing.

He helped me understand a lot more about my computer's functioning

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From: Northwest Village Network

Date: Mon, May 18, 2020

Subject: COMPUTER HELP

To: Susan B

I just got a message from Yoav, telling me that the problems with your computer are complex and interconnected and that he can work on it tomorrow.

I want you to know that he's a real pro who has been volunteering for both Penn's Village in Center City and NVN for a while, and we've been delighted with the help he's given our members. (I've been on the receiving end myself, and it can be a little overwhelming to watch him work at the speed of light, but he's the best!)

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From: Howard

Date: Thu, May 7, 2020

Subject: Thanks

To: Yoav

Thanks for your help today.

You covered a small amount.

You repeated it several times.

You gave me a chance to practice it.

You started with the simplest, most basic parts.

Thanks.

There is an old story from professional football.

Vince Lombardi, the great football coach from Green Bay, was angry with his team because they had just lost a game by a very lopsided score. At a team meeting, he held up a football so the team could see it. He said, "This is a football." Max McGhee one of the bigger smart-asses on the team, raised his hand, and asked, "Coach, could you go over that again?"

I think that is you and me. You can't go too slow for me to learn this stuff.

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From: George

Date: Sat, Apr 11, 2020

Yoav,

Many thanks for getting my 10.2 functional.

Just made use of it for an eBay toy train purchase.

George

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From: Susan A

Sent: Thur, March 19, 2020

Subject: Help with Zoom or Skype for Mac Users

Thank you Jane!

Yoav has been a lifesaver for me in the past!

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From: Mike

Date: Thur, March 19, 2020

Thank you! Yoav was excellent and gave me an enormous of his time.

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From: Lois K

I want to thank you for all the time and energy you spent on my computer, yesterday.

It was well over three hours, not to mention the time you worked on it in your head.

You were patient, you were kind and you took your time.

You were working with a person, me, who had only a vague idea of what was going on and barely understood how to follow the necessary directions.

But, we were able to work together without frustration.

Your efforts were far beyond the call of duty, it's obvious that you care and that you want others to benefit from your knowledge and efforts. Thank you!

I enjoyed working with you.

Thanks so much,

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From: Steve S

I looked up the meaning of "Yoav" and it says, "matnna / preset from heaven." Not really, but you get the point. He was not only very clear and helpful but patient and delightful to talk with. On top of that, Yoav said I should bug him any time with computer stuff. Wow!

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From: Maryanne

Date: Fri, Jan 10, 2020

Dear Yoav,

I am so grateful to you for cleaning up my computer! Not only did you get rid of the malware, but the colors seem so much brighter, and everything seems to be a lot more streamlined.

You are the absolute BEST!!!

With much gratitude,

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From: Howard G

Date: Oct 5, 2019

Hi Yoav,

I want to thank you for the time you spent with me yesterday. I really appreciate it. My MacBook is working much better than it was

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From: Suzanne

Date: Mon, Sep 9, 2019

Subject: Re: Help!

What would I do without you? Thanks so much. All well til I mess up again!

Thank you so much,

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From: Mark

Date: Thu, Nov 8, 2018

Subject: Your 2nd presentation

Hi Yoav

I wanted to thank you for doing the presentation.

I thoroughly enjoyed it and found it very informative.

A job well done!

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From: Suzanne

Date: Mon, Oct 29, 2018

Yoav,

Thanks so much, I was lost without the I-phone this weekend. I had an issue with a charge card that pays for CS and that made me change the password-never again!!!

I do appreciate YOUR PATIENCE.

best,

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From: Kristin

Date: Fri, Oct 26, 2018

Subject: Once more you came to the rescue

Hi again, Yoav,

Thanks so much for helping us out with this important venture for Penn's Village. Now, we hope that Mario's program will be so impressive to the residents of that building that we get some new PV members.

In appreciation, as always,

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From: Suzanne

Date: Tue, Aug 7, 2018

Subject: It still works

I can't thank you enough!

I did dread being in Rehoboth with no computer.

Thank you so much.

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From: Julia

Date: Tue, May 15, 2018

Thank you very very much for all the help you have given me

I am deeply grateful for your time, intelligence, & patience.

Thank you so much

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From: Kristin

Date: Wed, May 2, 2018

Hi Yoav,

Thanks for all your time yesterday.

It's good to have the upgrade and you got a lot done on my phone in the process!

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From: Suzanne

Date: Fri, Apr 29, 2018

Thank you so much. You are so patient. And what I deleted was important me.

I sooooo appreciate your patience with me.

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From: Pat

Date: Fri, Apr 6, 2018

Comcast came exactly on time and set up everything for us and it all works perfectly - with thanks to you. I am very grateful to you for all your work. When I calm down I hope you'll work with me to clean up my files...

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From: Pat

Date: Mon, Mar 26, 2018

I want to thank you again for all you have done for me. Everything is working just the way it's supposed to... I know I'll be in touch with you soon!!

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From: Suzanne

Date: Sat, Mar 24, 2018

Good morning,

Hope I got you home in time for dinner. And as always thanks for helping me with my crazy things.

I always learn from you and thanks for your patience.

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From: Marianne

Date: Thu, Mar 1, 2018

Subject: Computer is working great.

Hi Yoav,

I hope all is well with you. My computer is so much faster with the High Sierra update and things are working well. Even Safari is behaving!

Now, all I have to do is get a printer and figure out how to not keep putting files on my desktop!

Thanks so much for your help. You have made my life much easier.

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From: Andrew

Date: Sat, Apr 1, 2017

Love all the things done to my computer to clean it up and make it work better.

It's organized better than I ever imagined.

Who knew how to optimize all my stuff. Thanks!

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From: Louise

Date: Sat, Mar 11, 2017

Subject: So many thanks

To: Yoav

You are very calming.

I have a terrible schedule until Tuesday, March 21. I have time in the morning Let me know. I appreciate your offer.

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From: Marcia

Date: Sat, Mar 18, 2017

Yoav,

Thank you so much for your patient, cheerful tutorial yesterday.

Your generous sharing of your skill and your responsiveness made the time very valuable.

I'll look at the links you sent and will look forward to our next session, whenever that happens.

Best regards,

Marcia

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From: Virginia

Date: Wed, Mar 15, 2017

Subject: Cleaning up

Yoav,

Thank you for the tech help last week.

After logging on to iCloud, I finished cleaning up the contacts list on my phone, a huge step in clarity.

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From: Suzanne

Date: Sat, Mar 11, 2017

Subject: Cut and paste

To: Yoav

Good morning.

I sooo appreciate your help and I look forward to another day of learning!

I think I've got "cut and paste" and really a few other things you showed me.

Thanks,

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From: Susan S

Date: Wed, Mar 8, 2017

Hi Jane:

I need to thank Penns Village for sending Yoav.

I have gone to the Apple store many times for help, but I still had a list of unanswered questions.

It is hard to get answers I can understand and apply from young people, and in the store.

I completely understood Yoav, and even better, he understood me and what I needed to know to do what I wanted on my iPhone and iPad.

He spent the entire afternoon here, which I really appreciated, and didn't leave until I had checked off all the items on my list.

He is a delightful person and a very good teacher.

Thank you again.

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From: Suzanne

Date: Sat, Mar 4, 2017

Subject: great, thank you

Hi, I practiced everything you showed me! Thank you so much. I will go to the apple store on Tuesday, across from my pt, and will report back. Wow.thanks!!!!!!!!!!!!!

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From: Victoria

Date: Tue, Feb 21, 2017

Subject: Re: Managing photos and creating digital albums

Thank you, Yoav, for coming today. I really do appreciate your volunteer spirit, and you gave me some valuable, essential pointers.

With appreciation, Victoria

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From: Penn's Village

Date: Mon, Feb 20, 2017

Subject: Yoav

Everybody loves you

Forward from Marion

Thanks again for sending Yoav.

He helped me so much and he is a super person.

I feel guilty about taking so much of his time.

He came at noon and just left!

Marion

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The original introduction email from Penn's Village

Date: Wed, Feb 15, 2017

Subject: Wonderful New Resource

Hello, members and friends of Penn's Village,

I am excited to share with you a new service available to Villager and Neighbor members of Penn's Village.

A friendly Penn's Village volunteer is ready to bridge the generational technology gap by coaching our members with their Apple systems. Perhaps you have several digital devices (smartphone, tablet, computer, WiFi router, etc.) and are unaware that they can be used more efficiently together and separately. Our volunteer will shadow you as you use your Apple devices on daily tasks and explore with you how they can be used more efficiently to meet your needs. He trains, coaches, configures, and designs a personal system that will release the full potential of what you already own. He helps reduce the fear of changing any default settings your devices came with that may not fit your current needs.

Do you need help from such a Professional Computer Organizer?

ONE REPLY

Does this wonderful person travel to Media?

Just kidding; but this service is almost enough to make me want to sell my house and move into town, just so I can be a member of Penn's Village!

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I look forward to helping you

Monday - Sunday: 9:00am - 7:00pm

E-Mail: YtoZ.Approach@gmail.com

Text and Voice Messages Only: (248) 987-8775

Supporting Philadelphia Seniors Since 2015
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